Geegeez Frequently Asked Questions

What is Geegeez?

Geegeez.co.uk is a horseracing website dedicated to UK and Irish racing. It publishes a range of content including news and big race previews, as well as its flagship service, Geegeez Gold.

Geegeez Gold is, in a nutshell, one of the most comprehensive horse racing betting services available. Featuring state of the art racecards packed with profit-pulling insights, a computer formbook, laser-targeted daily reports, winning tips and ratings, a community forum, next generation draw and pace data, and our secret weapon, the Instant Expert.

Instant Expert is a colour-coded at-a-glance form profiler showcasing ALL of the relevant form for ALL runners in a race. Using this single view users can see instantly whether a race is competitive or not, and which runners are best suited to today's conditions, regardless of recent form. Hence the name Instant Expert!

If you're new to geegeez.co.uk, welcome! You can read all about Geegeez Gold here, and may be eligible for a 30 day trial of Gold for just £1.

Before joining Gold, you can get a taster of what's involved by registering as a free user. Free users can access a number of Gold 'races of the day' each day as well as a 'Feature of the Day' from the Gold toolkit.

You can register as a free subscriber here.

About Geegeez Gold

Geegeez Gold offers a wide range of content to its subscribers. For new users, it is easy (and natural) to feel overwhelm. So, don't worry if that's you. Like everything else in life, take it one step at a time and you'll be fine.

The first step is to familiarize yourself with the racecards. These are similar to those of the 'traditional providers', which many users previously relied on. Similar, but much enhanced! So get used to our racecard and the extra features in it.

And of course, check out the Read This First page, and the User Guide, the latest version of which is always on your My Geegeez Page.

IMPORTANT: Do NOT Skip This! Geegeez Gold *will* help you improve your betting, but only if you let it. Failing to take the time to engage with at least the basics of Gold is like saying you don't want to be a better bettor. If you're reading this, then we both know that's not true so, please, Read This First!

Geegeez Gold is revolutionizing the way UK and Irish racing fans choose their bets. It is special for a number of reasons:

- Strong focus on colour and visualization: Your brain reads colour and imagery much more quickly than words and numbers. We use that as a cornerstone of how we present data, to ensure you absorb more information in less time.

- Intuitive and usable interface: Our designers and developers bet on horse racing. That means they know how things should look, and they understand how punters think. As such, our page designs are slicker and more usable than any of our competitors.

- Speed of access: With knowledge contained in a number of tabs for a race, it is crucial that users can navigate between them quickly. Our content loads almost instantaneously meaning no delays when you're sizing up a bet.

- Innovating faster than any other provider: It took us two years, starting from scratch, to catch up with the existing race card and form book providers. Since then, we've been relentlessly innovating, introducing the likes of Instant Expert, draw/run style heat maps, and inline sire and trainer (coming soon!) snippets.

- Continuous investment: We are a privately owned small British enterprise, employing British (and Irish) staff. We have no shareholders, meaning our focus is on continuous investment. That's great news for Gold subscribers because it underscores our commitment to develop a set of tools and resources far superior to anything else in the Irish/UK racing space.

- Personal customer care: We care about you, our subscriber. And we're not just saying that. As the founder of geegeez.co.uk and Geegeez Gold, I have a fierce commitment to looking after our readers, trialists and subscribers. Whether you're a lifetime Gold subscriber or have never bought a thing from us, we genuinely care about our community and take time to respond personally (and quickly) to your questions. So please don't be shy - you can contact us with any questions, here.

- Our community: Gold subscribers are different. They really are. They 'get it'. They understand that being a better bettor means taking ownership of one's punting. It means commiting to learning (a bit, or a lot) more about how things work. It means understanding that having fun and winning at betting are not mutually exclusive, but that promises of retirement riches are preposterous and impossible. If that sounds like your idea of fun, we can't wait to meet you in our forum!

Geegeez Gold doesn't do tips. Instead, we provide tools to help you find your own value 'tips' (or picks or bets or whatever you'd personally like to call them). There are lots of tipping services out there, most of which provide zero entertainment and often prove far more expensive than the actual service itself.

If you're new to finding your own horses, dip your toes into The Shortlist waters as a starting point. This report is an excellent source of winners and highlights five core pillars of form reading in a readily digestible daily format.

Yes!

User Guide

The User Guide is a genuinely good place to start. Don't read it from cover to cover but, instead, dip into it and experiment with parts of the service that interest you. To remind you, the latest version is always on your My Geegeez page.

Video Tutorials

Also on your My Geegeez page is a huge array of video tutorials. Some of these offer insights into betting far beyond the actual tool being showcased, and these are well worth the time to watch.

Contact Us

If you've browsed all of these options and genuinely cannot find the answer for which you're searching, give us a shout! You can get us via our 'Contact' page, here.

Please try refreshing your browser cache if you’re still experiencing a problem:

http://www.wikihow.com/Clear-Your-Browser's-Cache

If that doesn’t resolve it, please come back to us and we’ll see what else we can do.

Account Management

To amend your details - password, forum display name, email address, etc - just go to Account Management and select the Amend Details option.

Any problems, we'll be happy to help - contact us here.

If you're a free subscriber and wish to upgrade to Gold, or a monthly Gold subscriber wishing to go to Annual, you can upgrade easily on your Account Management page.

If you encounter any problems, just drop us a line and we'll get you fixed up pronto!

Sure thing. If your card expires, or you want to use a different card or bank account, no problem. Just go to your Account Management page.

Any issues, let us know and we'll help out as quick as we can!

You can do this from your ‘My Geegeez’ page.

Please go there, and then select the Account Options link top right. From there just click the cancel button.

Technical Issues

If you've been experiencing issues with accessing logged in/premium content, please take the following actions which should remedy the vast majority of issues

  1. Ensure you’re logged in (sorry, I have to say that!)
  2. Please clear your cache as per http://www.wikihow.com/Clear-Your-Browser's-Cache
  3. Please ensure the web address in your browser has https:// at the start. For example, https://www.geegeez.co.uk/reports/trainer-statistics/ (try clicking that link)
  4. Try to access geegeez from your mobile phone using mobile data rather than your wifi, to confirm it’s related to your wifi network (If you can get in from your phone on mobile data, your wifi is the problem)
  5. Ensure that you don't have ad blockers enabled, which might be preventing content from loading
  6. If you’re still having issues, try to flush the DNS. Type ‘flush dns [your device]’ into google search – where [your device] is the machine you’re using, e.g. windows 10 laptop, iphone 5, macbook - and follow the steps.
  7. Switch off your router, and unplug it. Wait ten seconds then plug back in.

If you have tried all of the above but are still experiencing a problem, please email us with the page you're trying to access and where the link you clicked is.

If that doesn’t resolve your issue, please send an email to with the following:

  1. Which device you are using
  2. Which browser you are using
  3. A screenshot of the ‘console data’ in your browser. Details for the most common browsers are listed below.
  4. To take a screenshot, visit https://www.take-a-screenshot.org/ For details.
  5. Please paste that screenshot into your email reply. Again, details are at the above website.

Chrome

Opening the “Console” panel of Chrome’s DevTools:

  • Windows and Linux: Ctrl+ Shift + J
  • Mac OS: Cmd+ Opt + J

Note: In addition to the “Console” panel, there also exists a smaller slide-up console which can be toggled via Esc while any of the other panels is active.

Full documentation

Firefox

Opening the “Console” panel in Firefox’s Developer Tools:

  • Windows: Ctrl+ Shift + K
  • Mac OS: Cmd+ Opt + K

Note: In addition to the “Console” panel, there also exists a smaller slide-up console which can be toggled via Esc while any of the other panels is active.

Full documentation

Internet Explorer

Opening the “Console” panel in Internet Explorer’s F12 Developer Tools:

  • F12, then click on the “Console” tab

Note: In addition to the “Console” panel, there also exists a smaller slide-up console which can be toggled via Ctrl + ` while any of the other panels is active.

Full documentation

Safari

Note: In order to view the console in Safari, you have to enable the “Show Develop menu in menu bar” setting in the “Advanced” pane of Safari’s preferences (screenshot).

Opening the “Console” panel in Safari’s Web Inspector:

  • Cmd+ Opt + C

Note: In addition to the “Console” panel, there also exists a smaller slide-up console which can be toggled via Esc while any of the other panels is active.

Full documentation

Opera

  • Windows and Linux: Ctrl+ Shift + I
  • Mac : ⌘+⌥+I

Full documentation

We’ll get you up and running as soon as possible but need more information first.