The green padlock and 'Summum Bonum Ltd' are site wide, assuring your security

Geegeez Upgrade: Read This If You’ve Had Problems

What we have done...

On the evening of 21st December 2016, we made some important technology upgrades to geegeez.co.uk. Within a day or two, you should see no difference to your browsing experience, aside from a green padlock, the words 'Summum Bonum Ltd', and a web address beginning, 'https://'.

The green padlock symbolises the added security on geegeez.co.uk now. It means we are using special high end security - called Extended Validation - to protect your browsing time on our site.

EV Security is the highest level of security

EV Security is the highest level of security

'Summum Bonum Ltd' is the name of the company that owns geegeez.co.uk - in fact, it's my company. So if you've never heard of that before, don't worry - it's been around for ten years now. 🙂

And finally, you'll note the 's' on the end of http, making 'https', in the web page address. That is another, more common, symbol of the secure nature of your browsing experience as a result of the changes we've made.

By the way, we've had this security in place on our payment pages for over a year now, but last night we rolled it out site wide after extensive testing.

 

What to do if you're having problems viewing geegeez.co.uk today

The problem with significant changes like these - even if you can't 'touch' the changes like, say, when we add a new report or whatever - is that they can lead to temporary irritants in your browsing experience.

Specifically, content gets 'cached', either in your web browser or somewhere in your DNS (the collection of devices and computers that constitute your internet connection, which can include your wifi router amongst other things).

More importantly, you need to know what to do if you're experiencing problems.

The first thing is always to...

Your first 30 days for just £1

Clear your browser's cache. You can do this by following the relevant instructions for your setup on this page:

wikihow.com/Clear-Your-Browser's-Cache

That single activity will normally resolve 85% or more of problems after we've made website changes.

But something like last night's upgrade can have a deeper impact, and you may need to wait for your DNS cache to clear. You can try to do this yourself by following the instructions here, but it will resolve itself normally in a matter of hours from when the changes were made.

If it's been 24 hours or more (i.e. any time from 23rd December), and you've cleared your cache as per the above, and you're still encountering difficulties... firstly, sorry for that. I know it's a pain in the proverbial and you just want to get on with what you want to get on with. Secondly, drop us a line here, and we'll get you back up and running as soon as we can. (But please, do make sure you've followed the instructions above first! Thanks).

For most people you won't experience any issues at all, but if you have been affected in the short term, please know that this short term pain equates to long term gain in the context of a much more secure browsing experience, whether you're surfing from home or logging in from a dodgy internet cafe in Bogota!

Thanks, as always, for your patience and understanding - it's what sets us apart from other online communities, and is very much appreciated.

Best Regards,

Matt

p.s. STOP PRESS (09:45am 22/12) - There was a problem with logins, whereby users were being redirected to a signup page. This should have now been fixed, so if you encountered that specific issue, please login again and all should be as you'd like.

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6 replies
  1. davidw601 says:

    Hi Matt
    I seem to have the problem that I had last week in that I can’t get
    get on to the tipping league page. I can get on to everything else
    but when I press tipping league it redirects me to the sign in page.
    I have also tried it on my phone,my tablet and on Internet
    Explorer. I have also cleared my browser’s cache and it is still the same
    Can you help
    Cheers
    Dave

    • Matt Bisogno says:

      Hi David, and all,

      We are aware of the issue with reports/tracker, and trying to find the root cause.

      The good news is that both tracker and reports work off the same code, so the fix for one is very likely to be the fix for both.
      The bad news is that this is a ‘temperamental’ issue, which seems to come and go. For instance, at time of writing, the problem is not manifesting itself.

      That is because we have just deployed an update which we *hope* has resolved the problem. We are, naturally, keeping an eye on this and will intervene further as necessary.

      I’m really sorry for the inconvenience caused. We’ll be doing our absolute utmost to ensure that everything is ship shape ahead of the big Boxing Day programme.

      Thank you very much for your understading, and
      Best Regards,
      Matt

  2. parallax says:

    Dear Matt,
    in trying to follow the DIY aspect of solving the problem, I clicked on the link to a guide for clearing the DNS cache – which did not include windows 10. I am not a Mac user.

  3. Gwyll says:

    I have already cleaned up my cash with cc cleaner . cleaned all other dump files and re started my pc . Think i will log out completely and see what happens when i log in again tomorrow , everything is working ok except the tracker .
    Cheers.
    Gwyll

  4. Harchibald says:

    Cleared cache but still being told to log in when on the tracker and tipping league pages. Log in and just shows you as logged out and asks you to log in again.

    • Matt Bisogno says:

      Hi Tony

      Aware of these issues. Problem is that developer is away for Christmas. That’s my problem not yours, of course.

      There are workarounds as follows:

      Tracker: you can see your tracked entities from the My Geegeez page under ‘My Tracked Engagements’
      Tipping League: you can enter horses into the Tip League via the TIP icon next to your fancy on the racecards.

      I know that doesn’t allow for checking your Tracker notes (which can be read from your tracker emails), or for adding/removing in Tracker. And I also know you can’t check your league position in Tip League.

      This was a very significant upgrade where we expected a small amount of upheaval. I did not expect to still be fire fighting these issues, unfortunately, which is why I don’t have resources to look for the next few days.

      Best Regards,
      Matt

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